Frequently Asked Questions
Everything you need to know about Wraith Esports products and services.
What is the typical shipping time for international orders?
International orders generally take between 7 to 14 business days to arrive, depending on the destination country and customs processing times.
Do you offer a warranty on your gaming peripherals?
Yes, all Wraith Esports hardware and peripherals come with a standard 12-month limited warranty covering manufacturing defects and technical malfunctions.
What is your return policy for mousepads and skates?
Due to hygiene and wear-and-tear nature, mousepads and glass skates can be returned within 14 days only if the original packaging remains unopened and the factory seal is intact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized digital payment options available at checkout.
How can I track my package once it has been shipped?
Once your order is processed, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Are your glass mouse skates compatible with all mouse sensors?
Our glass skates are designed to be compatible with most modern optical sensors; however, we recommend checking the specific product description for any known limitations with older laser sensors.